Privacy Policy

1. Introduction

goveranAI ("we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our WhatsApp-based agricultural marketplace service.

This policy complies with the Protection of Personal Information Act, 2013 (POPIA) and Zimbabwe's Data Protection Act.

2. Information We Collect

Information You Provide

• Phone Number: Your WhatsApp phone number (required for service access)
• Name: Your name as provided during registration
• Location: Your city/region for matching with local buyers and sellers
• Listing Information: Details about products you list (descriptions, photos, prices, quantities)
• Transaction History: Records of purchases, sales, and payment references

Information Collected Automatically

• Usage Data: How you interact with our service
• Device Information: Basic device information from WhatsApp
• Timestamps: When you access and use the service

3. How We Use Your Information

We use your information to:

• Provide and maintain the goveranAI service
• Process listings and facilitate transactions
• Connect buyers with sellers in your region
• Process payments and refunds
• Send you important service notifications
• Respond to your inquiries and support requests
• Detect and prevent fraud or abuse
• Comply with legal obligations

4. Information Sharing

With Other Users

When a buyer pays a deposit for your listing, your contact information (phone number) is shared with that buyer to facilitate the transaction. Similarly, as a buyer, you receive seller contact details after paying a deposit.

With Service Providers

• Paynow: Payment processing
• Cloudinary: Image storage for listing photos
• WhatsApp/Meta: Message delivery

5. Your Rights

Under POPIA (South Africa) and Zimbabwe's Data Protection Act, you have the right to:

6. Contact Information

For privacy-related inquiries or to exercise your rights: